Recent Posts

Toilet Overflow Water Damage Cleanup

3/14/2022 (Permalink)

Steps to take if your toilet overflows Toilet overflows are very common

Toilet overflows are a very common issue, but very few realize the hazards involved to themselves and their home if they attempt to handle the mess on their own. The water is contaminated and has the potential to make you and your family sick. It's important to act promptly to avoid further damage to your home and protect the health of your family. Very first step to take is to locate the shut off valve and turn it off to stop the flow of water and call SERVPRO of Upper East Side. 

We are water damage specialists with specific training and expertise to safely restore your home or business. It's important to realize that it doesn't take a lot of water to cause extensive damage. A small amount of water can damage floor coverings, wood structures and walls and it doesn't take long for mold to set in and cause further damage. 

1. When we arrive we access the category of water quality, which will fall into one of three categories:

  • Clean Water - sanitary and doesn't pose a threat to your health. This is typically the case from a broken water line.
  • Grey Water - contaminated and can cause illness
  • Black Water - the most dangerous. Includes raw sewage, bacteria, fungus, causing illness

2. We will access the degree of damage:

  • only wood floors, linoleum and tile is affected
  • water has damaged the whole bathroom and/or other areas of the home
  • all areas, including, insulation, furniture, carpeting, flooring, have been saturated with overflowing water
  • stone, concrete and hardwood are saturated

3. Move or block furniture to prevent further damage

4. Begin water removal process

5. Once water and all wet materials have been removed, we start the drying process using air movers and dehumidifiers

6. Throughly clean and sanitize the affected area

We take photos before, during and after and accurately access the extent of damage to form an estimate for your insurance company.

Toilet Overflow? Call Us Today – (917) 924-2260

2022 Hurricane Season

3/14/2022 (Permalink)

Hurricane Season 2022 Be prepared for Hurricane Season

The Atlantic hurricane season officially starts June 1, 2022 and ends November 30, 2022. The National Hurricane Center will begin issuing regular Tropical Weather Outlooks on May 15, 2022, about two weeks prior to the start of hurricane season.

Here is the chosen names for 2022 Atlantic Hurricanes:

  • Alex
  • Bonnie
  • Colin
  • Danielle
  • Earl
  • Fiona
  • Gaston
  • Hermine
  • Ian
  • Julia
  • Karl
  • Lisa
  • Martin
  • Nicole
  • Owen
  • Paula
  • Richard
  • Shary
  • Tobias
  • Virginie
  • Walter

Steps you can take to prepare

  • Prepare an emergency bag
  • Make a plan
  • Stay informed

Some items you should have in your emergency bag:

  • Bottled water: 1 gallon per person/pet per day for a minimum of 3 days
  • Non-perishable food
  • Manual can opener
  • Extra set of car and house keys
  • Cash (small bills)
  • Copies of ATM/Credit Card
  • Flashlight
  • Battery-operated AM/FM radio
  • Extra batteries
  • Portable cell phone charger that is fully charged and extra cell phone charger cords
  • First Aid Kit
  • Toiletries
  • Medications
  • Notepad and Pen
  • Whistle to call for help
  • Lightweight Raingear and blankets
  • Copies of your important documents in a waterproof container (e.g., insurance cards, Medicare/Medicaid cards, photo IDs, proof of address, marriage and birth certificates)
  • Back-up medical equipment, if possible (e.g., oxygen, medication, scooter battery, hearing aids, mobility aids, glasses, facemasks, gloves)

For more information on how to be prepared, check out NYC’s My Emergency Plan

We are Cleaning Experts

3/12/2022 (Permalink)

We are here to help We are cleaning experts here to help

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your business needs deep cleaning services, call the experts today – SERVPRO of Upper East Side, 917-924-2260

Why Your Business Needs Flood Insurance

3/12/2022 (Permalink)

Flood Insurance for your Commercial Business Do you have flood insurance coverage for your commercial business?

New York City businesses are prone to flooding year round, not just during hurricane season. Heavy rainfall can cause flooding due to "surcharged sewers" which occurs when sewers are overwhelmed during storms and rainwater has no place to go. New York City also experiences "sunny day flooding" in which high tides overflow into neighborhoods that are close to waterways.

Regular property insurance does not cover flood damage, a separate flood insurance policy is required for your business. 

A business flood insurance policy covers damage to your building and contents caused by flooding. 

This includes losses resulting from water damage caused by

  • rain
  • storm surge
  • snow melt
  • blocked storm drainage systems
  • broken dams
  • overflowing waterways

Your business flood insurance policy will also include coverage for repairing or replacing air conditioners, water heaters and electrical systems damaged by water.

Flood cleanup can be extensive and expensive, flood insurance can help cover the cost of replacement, as well as water damage repairs.

How to get a flood insurance policy

You can contact a private insurer or you can go through National Flood Insurance Program (NFIP)

NFIP is an organization that refers you to an agency that can help you retain a Flood Insurance Policy. 

There are many different Flood Insurance Policies, be sure to retain one for your business that has the coverage you will need. 

Homeowners Insurance Only Covers Certain Types of Water Damage

12/3/2021 (Permalink)

Pipe leak under the sink Pipe leaking under the sink can create water damage

Most homeowners insurance policies help cover water damage if the cause is sudden and accidental. Homeowners insurance may help pay for repairs if for instance, your drywall is wet after your water heater ruptures or if an upstairs pipe bursts and water saturates the ceiling below.

Depending on the damage, two types of coverage within a homeowners insurance policy may apply.

Dwelling Coverage

Dwelling Coverage helps pay for damage to the structure of your home if it's damaged by a covered peril. So, if a pipe suddenly bursts and damages a wall, dwelling coverage may help pay for repairs.

Personal Property Coverage

Personal Property Coverage helps pay for damage to your belongings if they are damaged by a covered risk. So, if a pipe bursts and results in water damage to your computer or bookcase, personal property coverage may help pay to repair or replace the damaged items.

Keep in mind that a deductible will likely apply before your coverage kicks in. Also, coverage limits may apply. Read your policy to find out how much coverage you have. Your agent can help you adjust your coverage to fit your needs or answer questions about your policy.

DOES HOMEOWNERS INSURANCE COVER WATER DAMAGE FROM LEAKING PLUMBING?

Homeowners insurance may help cover damage caused by leaking plumbing if the leak is sudden and accidental, such as if a washing machine supply hose suddenly breaks or a pipe bursts. However, homeowners insurance does not cover damage resulting from poor maintenance. So, if damage results after you fail to repair a leaky toilet, for example, homeowners insurance likely will not pay for repairs.

WHAT TYPES OF WATER DAMAGE ARE NOT COVERED?

Homeowners insurance does not cover certain types of water damage.

Damage from Unresolved Maintenance Issues

Your homeowners insurance will probably help cover the cost of replacing or repairing a damaged floor, if your dishwasher malfunctions and causes a flood. Be aware that coverage generally will not kick in if the damage results from an unresolved maintenance issue, such as continuous leaking near a faucet or other plumbing fixture.

Replacing or Repairing the Source of the Water Damage

Most homeowners insurance policies will not cover the source of the water damage. So, while your policy may cover the cost of tearing out and replacing that damaged floor, you shouldn't expect it to cover the cost of replacing your broken dishwasher or washing machine.

Water Backup from an Outside Sewer or Drain

You also will not typically be covered by a traditional homeowners policy if water backs into your home through an outside sewer or drain. You may, however, be able to purchase additional sewer or water backup coverage that may help cover damage from that type of event.

Flood

No type of flood damage, no matter the source of the water, is covered by standard homeowners policies. Flooding, for example, can occur from storms, over-saturated ground, overflowing or surging bodies of water such as rivers, ponds, lakes and oceans. You may be able to purchase a separate flood insurance  policy through the National Flood Insurance Program.

While it's important to keep up with home maintenance to help prevent damage from water, it's also a good idea to check with your agent about what is and is not covered by your homeowners policy. Be sure to inquire about any additional coverages that may be available to you.

Home Fire Prevention

8/6/2021 (Permalink)

Fire Safety Fire Safety

Install Smoke Detectors and Carbon Monoxide Alarms

  • Top of the list in preventing house fires is by installing smoke detectors and carbon monoxide alarms in your home and remembering to test them at least twice a year. The US Fire Administration recommends changing the batteries twice a year and replacing the detectors and alarms every 10 years.

Purchase Fire Extinguishers

  • A fire extinguisher should be in every kitchen, because the kitchen is one of the most common place where house fires start. You should also have one on hand in your bedroom.  
  • Be sure they are easily accessible and most important, make sure everyone in your family knows how to use one. Each member of your family should be taught how to operate a fire extinguisher. For young children, post P.A.S.S. acronym near each fire extinguisher.

Inspect Heating Equipment, Annually

  • National Fire Protection Association (NFPA) say the leading cause of fires in US homes are caused by heating equipment (including space heaters, fireplaces and heating systems) 
  • Have your furnace inspected and a tune-up done annually. It will prolong the life of your furnace and it can prevent house fires.
  • It's important to know when heating systems aren't working properly, they can release carbon monoxide. Carbon Monoxide is a colorless, odorless gas that can cause severe illness and death. 
  • It is also recommended that you install a Notion Sensor next to your Carbon Monoxide alarm. This will notify you when your Carbon Monoxide alarm goes off, giving time for you and your family and pets to evacuate safely. 

Don't use frayed or cracked electrical cords. 

  • Pulling on a cord can wear it out over time – and cords that are worn or frayed can increase the risk of a short circuit, an electrical shock, and even a fire.

Don't leave the kitchen unattended when the stove or oven is on. 

  • According to the NFPA, cooking fires are one of the biggest causes of home fires and home injuries in the U.S. 

Extension Cords should never be used on the following items

  • Do NOT use an extension cord with the following items: ice makers, refrigerators, microwaves, space heater, hair dryer, garbage disposals, air conditioners, toasters/toaster ovens, washers/dryers, and coffee/tea makers.

Never leave lit candles unattended

  • If you use candles regularly, it’s so important to put them out before leaving the room. 
  • You should also keep them far away from any blankets, carpets, or other flammable objects.
  • If you have small children or pets, it’s also a good idea to keep lit candles out of reach.

Store flammable liquids properly

  • According to the NFPA, flammable or combustible liquids cause more than 43,000 home fires each year! 
  • It's so important to carefully read product labels, keep an eye out for any warnings, and store accordingly. 

Have your dryer inspected by a professional at least once a year

  • Dryers cause more than 20,000 house fires every year, causing millions of dollars in damage.
  • Regular cleaning and maintenance are all you need to protect your family and your home from dryer fires.
  • Removing the lint trap from your dryer after every use and clean it. 
  • Lint will also build up inside the dryer vent and ductwork, so it's best to call a professional at least once a year to have an inspection and cleaning. 

Consider renters insurance if you rent an apartment 

  • Renters insurance covers your personal property if it is damaged or stolen, medical and legal bills if you are found liable for damaging someone's property or injuring them, and temporary living expenses if your rental home is uninhabitable.

SERVPRO Emergency Ready Profile

8/5/2021 (Permalink)

Emergency Ready Profile Did you know?

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

  • A no cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to get started? Click on the link below..

https: //ready.SERVPRO.com/home/gettingstarted

Our Crews Are Highly Trained Storm Damage Specialists

8/5/2021 (Permalink)

We are ready when the weather changes Flood/Storm Damage Cleanup & Restoration

Floods, tropical storms, tornadoes, hurricanes and even severe thunderstorms, can cause extensive damage to homes and businesses. When a natural disaster occurs, most companies that respond to storm damage are unable to handle the damage when it's wide-spread. We have the resources to handle massive severe weather events, no disaster is too big. We can access resources from a network of 1,700 franchises across the country and elite Disaster Recovery Teams strategically located throughout the country. As part of a Large Loss Recovery Team, our efforts have protected many of the apartments and buildings throughout our area of Manhattan, but also helped those affected by considerable storm systems such as Hurricanes Katrina and Sandy.

Our staff are highly trained Storm Damage Specialists. Our training program include the following:

  • IICRC Trained and Certified
  • Employee Certification Training 
  • Initial Franchise Training
  • e-learnings
  • Continuing Education Classes

Why SERVPRO of Upper East Side? 

  • A Trusted Leader in the Storm and Water Restoration Industry.
  • Faster to any size disaster.
  • Faster to any size emergency.
  • No job too large.
  • Catastrophic storm and major event response.
  • Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.
  • Our ability to dispatch trained production professionals.
  • We cut costs through the strategic placement and oversight of temporary labor.
  • 24-hour emergency services
  • Ready to help 24/7/365

We're a locally owned company with natural resources.   We are proud to be a part of our community and strive to provide the residents and business owners in our area the fastest response times and our best work each and every day.

Have Storm or Flood Damage?
Call Us Today (917) 924-2260

SERVPRO of Upper East Side Specializes in Mold Cleanup and Restoration

8/5/2021 (Permalink)

We can properly remediate your mold, fungus, mildew problem We specialize in mold cleanup and restoration

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Upper East Side for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Upper East Side specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (917) 924-2260

Faster To Any Size Disaster

8/5/2021 (Permalink)

Our staff is highly trained to handle large flooding and water damage We provide 24-hour water damage restoration services

There’s never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need. SERVPRO of Upper East Side provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

SERVPRO of Upper East Side has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and start the water extraction process almost immediately. This immediate response helps to minimize the damage, cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (917) 924-2260

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Upper East Side 

SERVPRO of Upper East Side specializes in the cleanup and restoration of commercial property after a fire, smoke or water damage event. Our staff is highly trained in commercial property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your commercial property.